SmileMood
Designing a SaaS platform built to automate and make the most of customer review management.
SmileMood is a SaaS platform that helps businesses and healthcare professionals collect, manage and analyse the reviews their customers and patients leave on Google.
In a context where digital reputation is decisive, the goal was to design an all-in-one product able to meet the expectations of very small businesses and large organisations alike: centralising review collection campaigns, automating replies with AI, and improving the online reputation of the professionals using it.
Bespoke UX/UI design for the product and its marketing site
The design work produced a modern interface with a recognisable colour system, built to be intuitive: statistics anyone can read, priority given to legibility and to clear calls to action, and full accessibility on desktop and mobile. Discreet animation smooths the navigation without slowing the page down.
Alongside the product, we designed the marketing site smilemood.fr with two objectives: present the offer clearly and generate qualified leads, with a structure built for search, clear messages and a conversion path that works.
- Identify the user types: local businesses, franchises, multi-site managers, healthcare professionals
- Define the key journeys: add a location, send a review request, reply to a review, read the statistics
- Rank features by importance and by how often they are actually used
- Produce wireframes for every screen type, desktop and mobile
