Online reputation and review management: take control of your image on the web.

Your online reputation is a decisive lever for earning trust and attracting new customers. And AI models read your reviews before they recommend you.

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// Why it matters

Trust is read before anyone calls you.

One of the levers to activate is your Google Business Profile. Created and optimised properly, it has a direct effect on reputation and on search visibility whenever a query is geographically targeted: presence in Google Maps, contact details, offer and practical information.

It is also where people publish reviews of your products and services: a shop window that reflects how satisfied your customers are. A genuine conversion channel, it lets people contact you directly or move on to your site and your social profiles.

93%of consumers say online reviews influence their purchase decisions.

4 in 5trust a business more when its rating is above 4 stars.

85%of internet users read between 5 and 10 reviews before trusting a business.

Our toolSmileMood, review management made simple

Alongside our support, we give you access to SmileMood: a tool to run your review collection campaigns and reply to comments quickly and simply, with the help of AI.

Discover SmileMood

// In an AI-first strategy

Your reviews, what AI models read before recommending you.

When someone asks an AI model “who can I trust?”, it reads your reviews, your Google listing, what is said about you elsewhere. A solid, consistent reputation is one of the most direct recommendation signals there is. In an AI-first strategy, reputation is not a service on the side: it is a piece of the evidence AI models are looking for.

In practice

A Google Business Profile that is complete and consistent with your site: name, address, activity, opening hours.

Regular collection of genuine reviews, and a reply to every one of them, within the rules.

Consistent information everywhere AI models read you: directories, social profiles, press.

Measured every month in ChatGPT, Perplexity, Gemini and Claude, with our in-house tool.

Our AI visibility approach

// Our expertise, working for your visibility

What reputation management covers.

Google Business Profile

Creation, configuration and day-to-day management: accurate information, photos, posts, replies.

Review collection and handling

Collecting, processing and managing online reviews, with individual replies.

Putting reviews to work

Support in featuring your reviews on your site, your social profiles and your materials.

MaintenanceKeeping the site alive

SEOBeing found on Google

GEOBeing recommended by AI

// In short

Reputation & online reviews, in three questions.

What does a “Reputation & online reviews” engagement with Ma Réputation En Ligne cover?

3 strands: google Business Profile (Creation, configuration and day-to-day management: accurate information, photos, posts, replies); review collection and handling (Collecting, processing and managing online reviews, with individual replies); putting reviews to work (Support in featuring your reviews on your site, your social profiles and your materials).

How does “Reputation & online reviews” serve your recommendation by AI models?

What case studies are there for “Reputation & online reviews”?

FuturSmile: supporting a group of orthodontic practices over the long term, from digital to physical. Ophtalea: establishing the local standing of the Ophtalea ophthalmology group.

// They trust us